Frequently Asked Questions (FAQ) About Craft Beer Passport.
How It Works
HOW DO I GET STARTED USING CRAFT BEER PASSPORT?
Purchase a CBP Plan for ‘3 Stamps’, ’10 Stamps’ or ‘All Stamps.’
‘Stamps’ give you access to the in-store purchase of one 12oz glass of beer for just $2 (inclusive of applicable taxes) chosen from a list of 3 or more craft beers (at establishment’s discretion) at any of the participating bars and craft breweries. You may only use one stamp per visit.
I'M READY TO GET STAMPED! HOW DO I DO THIS?
Great! Just find the perfect bar or brewery for you on the Craft Beer Passport map or directory. Go to the bar or brewery and pull up their page on your Craft Beer passport app. Select ‘STAMP’ and follow the prompts on the screen to guide you through the redemption process with your server.
DO I NEED AN INTERNET CONNECTION TO USE THE APP?
Yes. The app won’t work unless you have either a WIFI or data connection. Some bars and breweries have free WIFI for customers, so if you’re having problems connecting to your data service, you can always ask to connect to their network.
IF I BUY A PLAN, HOW LONG WILL IT LAST?
The ‘3 Stamps’ and ’10 Stamps’ plans expire 3 months from the date of purchase.
The ‘All Stamps’ plan expires 6 months from the date of purchase.
My Account And Plan
WHAT'S INCLUDED IN MY CBP PLAN?
CBP Plans contain ‘stamps’ and ‘stamps’ give you access to the in-store purchase of one 12oz glass of beer for just $2 (inclusive of applicable taxes) chosen from a list of 3 or more craft beers on offer at any of the participating bars and craft breweries. You may only use one stamp per visit.
‘3 Stamps’ plan lets you use your Craft Beer Passport 3 times; you can choose from any of the participating bars and craft breweries.
’10 Stamps’ plan lets you use your Craft Beer Passport 10 times; you can choose from any of the participating bars and craft breweries.
‘All Stamps’ plan lets you use your Craft Beer Passport as many times as there are bars and craft breweries available on the app; you can choose from any of the participating bars and craft breweries.
I JUST USED MY CBP AT MY FAVOURITE BAR OR BREWERY. WILL I EVER GET TO USE IT THERE AGAIN?
You can use your Craft Beer Passport once at any given bar or craft brewery during an interval of 1-month, 3-months or 6-months as determined by each bar or brewery. After this ‘wait period’ is over, the Craft Beer Passport app will allow you to return to that bar or brewery to redeem another stamp.
HOW DO I SEE INFORMATION ABOUT MY PLAN AND EXPIRATION?
Go to the app’s menu in the top-left corner of your screen and click on your name or photo. You will see the details of your plan, including the expiration date. If you bought a ‘3 Stamps’ or a ‘5 Stamps’ plan you will see your remaining stamps on this page.
CAN I SEE MY HISTORY SOMEWHERE?
Yes! Your used stamps are collected on the ‘Bar/Brewery Info’ page which you can access by clicking on any given bar or brewery from the list.
HOW DO I CHANGE THE CREDIT CARD ON MY ACCOUNT?
Click on the app’s menu on the top left of your screen and click on your name. On this page you can remove your old credit card and add a new one.
WHAT IF I'M ON A '3 STAMPS' OR '10 STAMPS' PLAN AND WANT TO RELOAD?
Awesome! If you no longer have any stamps left in your account simply purchase another plan. If you still have stamps left in your account you will have to wait until you have used up all the remaining stamps before you can purchase another plan. Plus, this way get the latest possible expiration date on your next round of stamps!
WHY CAN'T I PAY THE $2.00 FOR THE BEER THROUGH THE APP?
Simply put: the fees associated with processing these payments are too high for a measly $2.00 purchase and the establishments and servers need the money straight away to help pay for the costs associated with running their business.
I JUST BOUGHT A NEW PHONE. HOW DO I CONNECT MY CBP PLAN TO IT?
No worries! Simply download the app and log into your account with Facebook, Twitter or your Email and it will all be there waiting for you!
I'VE BEEN TELLING ALL OF MY FRIENDS ABOUT CRAFT BEER PASSPORT! DO I GET BROWNIE POINTS?
Definitely! Give your friends the scoop on Craft Beer Passport by sharing your special referral code with them. To find your referral code, click on the menu at the top left of your screen, then click on ‘Get Free Stamps!’
When your referral code is entered by a friend who hasn’t used Craft Beer Passport before (to redeem, click on the menu at the top left of your screen, then click on ‘Enter Code’ and type it in), they will get a bonus stamp on us right away and once they’ve used that stamp, you’ll receive one automatically as well!
CAN I GIFT A CBP PLAN TO A FRIEND?
Yup and it’s simple! Go to ‘Send a Gift’ in the main menu and select the plan you would like to send as a gift. Enter the recipient’s name, email address and a personalized message from yourself to them. Confirm your purchase and within 12hrs we will send your recipient a beautiful E-Gift including a code and the instructions they need to add that plan to their account.
All they will have to do is copy and paste the code into the ‘Enter Code’ field on the app and they will be ready to hit the bars!
HOW DO I KNOW WHICH BARS ARE PARTICIPATING NEAR ME?
Our interactive map shows the locations of all of our participating bars/breweries. All you have to do is open the app and the bars and craft breweries will be sorted by the nearest location to where you find yourself. This way you can rest assured that a great $2 craft beer is just around the corner using your Craft Beer Passport.
WHAT IF MY GPS IS TURNED OFF?
No problem! If your GPS is off, the list of participating bars/breweries will appear in alphabetical order. It might be less fun, but we understand and respect your privacy! If you ever want the locations to appear in order of proximity, just turn your GPS back on!
WHY ARE YOU NOT IN MY NEIGHBOURHOOD?
We are constantly adding new bars, breweries and neighbourhoods to Craft Beer Passport network! If there’s a neighbourhood or city you’d like to see on the Craft Beer Passport, let us know! If there is a specific bar/brewery you would like to see become part of the Craft Beer Passport roster, you can shoot us an email at firstname.lastname@example.org
I OWN A BAR/BREWERY AND WANT TO PARTICIPATE IN THE CRAFT BEER PASSPORT. WHAT CAN I DO?
Great! We are always looking for new bars and breweries with a strong focus on craft beer! You can get in contact with us via email (email@example.com). We would love to hear from you!
OH NO! THE APP KEEPS CRASHING! HELP?
Sorry you’re having technical issues with the app! Send us an email (firstname.lastname@example.org) with the details to let us know, and try closing and re-opening the app. Make sure you have internet connection and if it still doesn’t work, reinstalling the app usually works wonders!