FAQ

FAQ

How does Craft Beer Passport work?

HOW DO I GET STARTED USING CRAFT BEER PASSPORT?

Purchase a CBP Plan for ‘3 Stamps’, ’10 Stamps’ or ‘All Stamps.’

A CBP Plan gives you access to the in-store purchase of one 12oz glass of beer for just $2 (inclusive of applicable taxes) chosen from a list of 3 or more beers on offer at any of the participating bars/breweries.

I'M READY TO GET STAMPED! HOW DO I DO THIS?

Great! Just find the perfect bar/brewery for you on the Craft Beer Passport map or directory. Go to the bar/brewery and pull up their page on your Craft Beer passport app. Select ‘STAMP’ and follow the prompts on the screen to guide you through the redemption process with your server.

DO I NEED AN INTERNET CONNECTION TO USE THE APP?

Yes. The app won’t work unless you have either a WIFI or data connection. Some bars have free WIFI for customers, so if you’re having problems connecting to your data service, you can always ask to connect to their network.

IF I BUY A PLAN, HOW LONG WILL IT LAST?

The ‘3 Stamps’ and ’10 Stamps’ plans expire 3 months from the date of purchase.
The ‘All Stamps’ plan expires 6 months from the date of purchase.

About my CBP Plan and CBP Account

WHAT'S INCLUDED IN MY CBP PLAN?

CBP Plans give you access to the in-store purchase of one 12oz glass of beer for just $2 (inclusive of applicable taxes) chosen from a list of 3 or more beers on offer at any of the participating bars/breweries.

‘3 Stamps’ plan lets you use your Craft Beer Passport 3 times; you can choose from any of the participating bars/breweries.

’10 Stamps’ plan lets you use your Craft Beer Passport 10 times; you can choose from any of the participating bars/breweries.

‘All Stamps’ plan lets you use your Craft Beer Passport as many times as there are bars and breweries available on the app; you can choose from any of the participating bars or breweries.

I JUST USED MY CBP AT MY FAVOURITE BAR/BREWERY. WILL I EVER GET TO USE IT THERE AGAIN?

You can use your Craft Beer Passport once at any given bar or brewery during an interval of 1-month, 3-months or 6-months as determined by each bar/brewery. After this ‘wait period’ is over, the Craft Beer Passport app will allow you to return to that bar or brewery to redeem another stamp.

HOW DO I SEE INFORMATION ABOUT MY PLAN AND EXPIRATION?

Go to the app’s menu in the top-left corner of your screen and click on your name or photo. You will see the details of your plan, including the expiration date. If you bought a ‘3 Stamps’ or a ‘5 Stamps’ plan you will see your remaining stamps on this page.

CAN I SEE MY HISTORY SOMEWHERE?

Yes! Your used stamps are collected on the ‘Bar Info’ page which you can access by clicking on any given bar from the list or map view.

HOW DO I CHANGE THE CREDIT CARD ON MY ACCOUNT?

Click on the app’s menu on the top left of your screen and click on your name. On this page you can remove your old credit card and add a new one.

WHAT IF I'M ON A '3 STAMPS' OR '10 STAMPS' PLAN AND WANT TO RELOAD?

Awesome! If you no longer have any stamps left in your account simply purchase another plan. If you still have stamps left in your account you will have to wait until you have used up all the remaining stamps before you can purchase another plan. Plus, this way get the latest possible expiration date on your next round of stamps!

WHY CAN'T I PAY THE $2.00 FOR THE BEER THROUGH THE APP?

Simply put: the fees associated are too high for a measly $2.00 purchase and the bars and servers need the money straight away to help pay for the costs associated with running their business.

I JUST BOUGHT A NEW PHONE. HOW DO I CONNECT MY CBP PLAN TO IT?

No worries! Simply download the app and log into your account with Facebook, Google or your email and it will all be there waiting for you!

GENERAL QUESTIONS

I'VE BEEN TELLING ALL OF MY FRIENDS ABOUT CRAFT BEER PASSPORT! DO I GET BROWNIE POINTS?

Definitely! Give your friends the scoop on Craft Beer Passport by sharing your special referral code with them. To find your referral code, click on the menu at the top left of your screen, then click on ‘Get Stamps On Us.’

When your referral code is entered by a friend who hasn’t used Craft Beer Passport before, you’ll receive an extra Stamp on us right away and they’ll get their extra Stamp once they purchase their first CBP Plan!

HOW DO I KNOW WHICH BARS ARE PARTICIPATING NEAR ME?

Our interactive map shows the locations of all of our participating bars/breweries. Wherever you are in your city, all you have to do is open the app and you’ll be able to see where you can get great beer using Craft Beer Passport.

WHAT IF MY GPS IS TURNED OFF?

No problem! If your GPS is off, the list of participating bars/breweries will appear in alphabetical order. It might be less fun, but we understand and respect your privacy! If you ever want the locations to appear in order of proximity, just turn your GPS back on!

WHY ARE YOU NOT IN MY NEIGHBOURHOOD?

We are constantly adding new bars, breweries and neighbourhoods to Craft Beer Passport network! If there’s a neighbourhood or city you’d like to see on the Craft Beer Passport in, let us know! If there is a specific bar/brewery you would like to see become part of the Craft Beer Passport network, you can shoot us an email at mike@craftbeerpassport.ca

We’re always thinking about where we can expand to next. We love your suggestions and will be sure to pursue any leads you give us.

OH NO! THE APP KEEPS CRASHING! HELP?

Sorry you’re having technical issues with the app! Send us an email (support@craftbeerpassport.ca) with the details to let us know, and try closing and re-opening the app. Make sure you have internet connection and if it still doesn’t work, reinstalling the app usually works wonders!

We’re always thinking about where we can expand to next. We love your suggestions and will be sure to pursue any leads you give us.

I OWN A BAR/BREWERY AND WANT TO PARTICIPATE IN THE CRAFT BEER PASSPORT. WHAT CAN I DO?

Great! We are always looking for new bars/breweries with a strong focus on craft beer! You can get in contact with us via email (mike@craftbeerpassport.ca). We would love to hear from you!

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